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More than ever, technology is changing the way we work and the way we do business.
A great example of this the growing trend away from giant call centre facilities
to virtual contact centres staffed by employees who work from home or smaller decentralised
offices, a development made possible by advancements in call centre software and
South Africa's telecoms infrastructure.
Another example is today's unified collaboration technologies that have progressed
beyond the shaky videoconferencing technologies of a few years ago to deliver a
real alternative to face-to-face meetings delivering a host of business benefits.
Without a doubt, cost control is one of the dominant drivers of the growing demand
for both solutions.
Another way to manage and save costs is the new Itec Print Director - PBX integration
which records call-related information to monitor users and costs, and is even able
to recover phone-activity costs through client billing.
For some practical real-world success stories, read our new case study section where
we look at companies such as FNB, Murray and Roberts and the Automobile Association.
So please enjoy the read, and your feedback is always most welcome!
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