South African companies that are embarking on a drive to reduce their telecom costs should not compromise on quality and reliability in their telecom environments to achieve their savings.
That is the word from Frank Mullen, chief operating officer at Itec Enterprise Solutions. He says many companies end up compromising on the quality and reliability of their telecom services when they look for ways to cut the costs of their telecom environments and their calls.
For example, some choose to implement a VOIP service with a high contention ratio – where they are sharing their connection with a high number of other users - to the detriment of the quality and reliability of their voice services.
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