There has been a distinct shift in the way South African companies make their printer purchasing decisions over the past year. They are no longer just buying printers, but are instead investing in total solutions that help them to reduce and control printing costs and administrative burdens.
This changing dynamic is changing the rules of the game for office automation companies. That's the word from group chief executive officer at Itec Group, Philip Perkins. He says office automation vendors and resellers have had to move away from selling printer hardware with maintenance contracts towards selling solutions that balance cost and productivity through tighter management of the print environment.
"Customers are increasingly looking beyond pure functional hardware requirements and are looking for solutions that enable them to manage the entire document output environment in a holistic manner. Often, they'll want to buy print output on a monthly basis rather than investing capital in printer hardware," says Perkins.
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