The changing landscape in business today has brought with it an unparalleled level of complexity and challenges. In order to be increasingly effective and gain competitive edge, one must support a multitude of communication mediums, such as voice, data, and social networking, many of which come with numerous interface technologies and devices.

Success in today's economy demands that we efficiently communicate with the end user, whether an internal colleague or external partner, and do so in a borderless fashion that provides the richest possible interactive experience for these users - seamlessly. This paper will explore the technical benefits and total cost of ownership benefits that the Mitel Freedom architecture solution can provide to an organisation at such crossroads.