Itec Sentry is on duty 24/7/365:

• Automatic error reporting helps Itec engineers arrive on site well prepared
• Consumables are monitored to prevent unexpected shortages.
• Bill customers for printing accurately with automated meter readings. 

Dramatically reduce document output device downtime and improve office productivity.

Printer downtime is a massive headache in any office environment. A multifunctional product (MFP) that unexpectedly experiences a fault or runs out of toner can cost hours of productivity and disrupt workflow for days in a busy office.

What’s more, out-of-order document output devices are a massive drain on the IT department’s time, accounting for an estimated 30%-40% of helpdesk calls in the average organisation. That is why companies need to put tools such as Itec Sentry in place to stay on top of service and maintenance issues in their document output infrastructure.

Sentry is a proprietary solution from Itec that automates the reporting of many common service and maintenance issues of document output devices (including printers, copiers, and MFPs) so that Itec can manage these devices on your behalf in a proactive manner. This powerful technology allows Itec to manage your infrastructure from a distance as effectively as it could if it had a technician on-site managing your devices 24 hours a day.

Read our whitepaper
Download our Sentry brochure